Low-tech and no-cost methods for accepting EBT

If your market is new to accepting SNAP/EBT, or if you’re only processing a few SNAP transactions each week, it may be worth pursuing the low-tech and no-cost approach to accepting EBT. Below are your two options:

Option 1: Free landline machine from Maine DHHS via Conduent

The Maine Department of Health and Human Services (DHHS) offers free wired EBT equipment to farmers and farmers’ markets. These machines only work using a landline, which rules out nearly all farmers’ markets in Maine. However, here’s how a market can make this system work.

  1. Use a manual voucher to record each SNAP/EBT transactions during the market (print your own manual vouchers here)
    • Fill out the person’s name, card number, date, total amount
    • Create a unique “Voucher #” in the top right corner.
  2. CALL-IN the transaction ASAP to place a hold on that shopper’s account.
    • You won’t be able to know if they have sufficient funds for the transaction until you call in the order.
    • Once you successfully call in the order, the automated system will give you a “Transaction Authorization Number” which is a 6-digit number that needs to be written on the voucher.
    • You will need to know your market’s 7-digit FNS# for calling in the transaction.
    • Call-in instructions can be found here: Manual Voucher Procedures
  3. Once the transaction is “authorized” via the call-in system, you have 15 days to fully process the transaction.
  4. Bring the voucher back to your landline machine (at your house or wherever there is a landline connection) to process the manual voucher.
  5. There should be an “EBT voucher” option on the machine prompt. You’ll have to enter all the information from your voucher into the machine. The final step is entering the transaction authorization #.
  6. Once you’ve successfully submitted the voucher through the machine, the transaction is complete. Save your manual vouchers and the receipts.

To get a free landline EBT machine from Conduent, call the Retail Support Line: 1 800 477 7640

Option 2: Manual voucher mail-in

If you do not have access to a landline, then you can forego the machine altogether and just mail in your manual vouchers to Conduent for processing.

  1. Use a manual voucher to record each SNAP/EBT transactions at markets.
    • Fill out the person’s name, card number, date, total amount
    • Create a unique “Voucher #” in the top right corner.
  2. CALL-IN the transaction ASAP to place a hold on that shopper’s account.
    • You won’t be able to know if they have sufficient funds for the transaction until you call in the order.
    • Once you successfully call in the order, the automated system will give you a “Transaction Authorization Number” which is a 6-digit number that needs to be written on the voucher.
    • You will need to know your market’s 7-digit FNS# for calling in the transaction.
    • Call-in instructions can be found here: Manual Voucher Procedures
  3. Once transaction is “authorized” via the call-in system, you have 15 days to fully process the transaction.
  4. Mail the vouchers to this address for processing***:

Conduent State & Local Solutions, Inc.
PO BOX 80469
Austin, TX 78708

***Note: contact Conduent’s Retail Support Line to set-up a mail-in account before beginning to mail in your vouchers. Retail support line- 1 800 477 7640

Contact MFFM with any questions: SNAP@mffm.org or 487 7114

About Jimmy DeBiasi